Q. How do purchase my order on the site?
To order your purchase:-
Q.HOW DO I USE A COUPON CODE?
If you want to use a coupon on Softenix, you can add it on the same page where you submit payment.
Find your coupon code
If you received a coupon from Softenix, you will find the coupon in your Whatsapp. At the moment, these coupons don’t automatically show up on https://Softenix.com.my
Use a coupon
There are a few things to know about using coupons:
Q. What are the payment methods available?
For payment detail please contact or Whatsapp to (60)16-964-8621 or Email Address: firstname.lastname@example.org
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please contact/WhatsApp it at (60) 16-964-8621 or send an email to our customer's service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR - Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will take about One to Seven working days
Softenix.com.my aims to deliver within the time agreed upon at purchase. We will have your items shipped to you as fast as possible However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
If we are unable to meet the estimated delivery dates we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection.
To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at firstname.lastname@example.org
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly WhatsApp / Contact us at (60) 16-964-8621 or send us an email to email@example.com for us to clear your doubts.